Zero 7 Solutions Ltd Tel: 08450 94 06 07 Fax: 08456 43 04 07 email: Customer Service   Office Hours Mon-Fri 09:00-17:00

"Larger organisations rely on IT to automate many functions, without a professional approach to sourcing, implementing & managing solutions they can quickly turn from value add to costly mistake"   Our IT and Management Consultancy comes from many years providing services in the multi-national FTSE-100 market place, we have a wide range of skills covering both technical expertise and managerial and organisational skills. All our advice is based on industry best practice guidelines and is backed up by real experience in rolling them out. We offer all these on a competitive consultancy basis, please call or email for details.       Business Consultancy IT Organisation Structure Many businesses grow their IT organisation through acquisitions or the addition of new services. Over time you can end up with IT structure that is inefficient, consumes too many resources and is split according to the service they are supporting. Where there are international teams working as one, a whole different set of management challenges are encountered. We have experience in running multi-national IT teams and can evaluate an IT organisations setup accordingly to the type of services it provides.   IT Strategy Many businesses tend not to create an IT strategy in their early years, whilst this is fine in the beginning, IT can quickly become and expensive “hobby” if you do not tie your IT strategy to your businesses strategy at some point. There are few things that a business can do these days that doesn’t require the use of technology in one way or another. A solid IT strategy is not just for the welfare of your IT department but is also important in ensuring you have catered for the needs of your users and your businesses goals. You will also find it saves you time and effort in the future. A strategy can be as simple or complex as your desire, the point is to capture all your decisions and document as to why you made them. Zero 7 has experience in developing, writing and presenting IT strategies. We can help you develop a strategy from conception all the way through to delivery and operation. IT Processes & Operations So you have an IT department that has good people but they simply don’t seem to be performing as well as you expect? It is highly likely the problem is either one of moral or that your processes are cumbersome, non-existent or simply don’t fit your organisations structure anymore. The use of best practice processes and procedures will ensure you provide a consistent approach for your services. Where you have multiple teams that provide services that rely on each other, the use of best practice processes such as Change Management are essential to the departments efficiency and ability to deliver on-time and without unnecessary outages. From an operations point of view, good quality processes allow you to easily identify where you have a lack of knowledge and this could either be from a people or management software point of view. Where you require new management software, good quality processes are essential before you make a decision. An IT department should never build its processes around a piece of software; it should always be the other way round. What’s running your department? The software or your business drivers! Service Desk – Processes & Operations A Service Desk is the essential piece to providing quality customer service; they worry about the customer and its requirements leaving your IT department to worry about the technology and its performance. When setup correctly (using the correct processes) a Service Desk can make a huge difference to the perceived quality of your IT department, Service Desks are also significantly cheaper to run on a 24x7 basis than a fully staffed technical department. Many companies also use Service Desks to hide IT department restructures, the customer still gets good service while the IT department is restructured. Project Management As with Process & Operations, good Project Management is essential to delivering projects in-budget and in a timely fashion. Many IT projects have an impact on the business in one way or another if this is not managed correctly the reputation of the department can be severely affected. Zero 7 can either project manage for you or setup a department within your organisation that links in to your IT Operations and/or Service Desk. Supply Chain and Service Level Agreements Should you out-source or in-source? Really it’s all about where the value is. If running a Service internally adds value or is essential to the businesses performance then keep it that way, that is unless you can get very good SLA’s with financial remuneration for failure. Many companies these days have realised that out-sourcing a problem is the easiest way to burn your profits. Unfortunately this has also meant out-sourcing has been given a bad name. Out-Sourcing is more than acceptable in situations where you are out-sourcing a well known service with well known performance criteria. SLA’s can be built with the Out-source company to ensure you get what you’re paying for. Service Levels can also be used internally within your company to provide a more professional service agreement between you “the supplier” and your internal customer. This also helps in setting expectations which can generally cause frustration when services are rolled out within a business. Many IT departments treat their internal customer differently to their external ones! Why? Your internal budget could rely on your reputation to deliver internally as well as externally. Zero 7 can help you asses the options available and help you in SLA negotiations. Technical Consultancy Computer Room & Small Data Centres Zero 7 Solutions has experience in building and outsourcing data centres. Whether you want to build a basic computer room, cabling closet or a high availability data centre we can help. Building a computer room can be a complication project with many different areas touched on such as construction, fire protection, power delivery, air-con and physical security, etc… Zero 7 has experience in coordinating, designing and implementing solutions using experienced 3rd parties. We select the best solution for each service going into the room and select the 3rd parties accordingly. Networks (LAN, WAN, WiFi & High Availability) Your networks are your foundations that everything else runs on. Without a reliable network your systems are constantly at the mercy of a failing link or network component. Building a network can be quite straight forward for an experienced professional, many people try to do this themselves and very quickly find out it’s not as simple as first thought. There are many components to a network and it’s essential to thoroughly understand what is going to run over the network during its design to ensure it meets the requirements. With the advent of VoIP and MPLS technologies, networks can now be designed to ensure essential services are given priority over low priority traffic (internet browsing, etc…). In the past where a network was slow, more bandwidth was simply thrown at it however; this is a false economy as a network will always consume any bandwidth allocated to it! Traffic management is now within the grasp of any business, it keeps your costs low and prioritises traffic on what is important for your business and reduces the risk of outages caused by everyday users downloading large files, etc… In layman’s terms, it puts you back in control of what runs over your network. Telephony (PBX & VoIP) Voice over IP (VoIP) solutions are generally used by either the Public (Skype, Vonage, etc…) or large multi-national corporations to reduce their PBX maintenance and international calling costs. However, several well known manufacturers (Cisco/Linksys, Avaya, Talkswitch, etc…) have produced a range of low cost Small to Medium sized business VoIP telephony solutions. Do not be fooled into thinking public services are a good alternative for your business though. Whilst they are very low cost, never has the phrase “you get what you pay for” been so important to this area. What many companies also do is use both services, a traditional PBX and a public VoIP solution. Great, now you have twice the complexity, can I divert my VoIP call to someone else in the office on the PBX? No. Ask yourself several questions? • What happens to my voice comms is my broadband goes offline? • What happens to my voice comms if the power is cut? • Why is the quality of my voice comms poor? • If I lose my voice comms what happens in an emergency situation? There are solutions today that resolve all these issues whilst still providing the same cost savings as any other VoIP system. They are simply more reliable, built for business but can be bought at a fraction of the price they used to be available at. What about Computer Telephony Integration (CTI), remember how impressed you were when you phoned a company and they knew your details before you told them? That’s CTI. You can link your VoIP system to your Service Desk apps or Customer Relationship Management (CRM) systems and give a much more professional looking service. Zero 7 has experience rolling out multi-national solutions that cover thousands of users. We can deliver small office solutions and provide consultancy for larger implementations. Infrastructure (Server, eMail & Desktop, Web Server) So you’ve got your network in place, what about the services that need to run on them? We can provide consultancy and assistance in designing AD, File & Print, eMail and web server solutions. In particularly we can ensure all your services function together in a cohesive fashion, i.e. ensuring your network has enough bandwidth, ensuring your overall design is appropriate to your company size and requirements, etc… We can also assist in developing desktop strategies; this includes thin client technologies and standardisation strategies. IT Management Systems If you manage your environment internally it is essential that the right tools are used to assist your staff in logging, diagnostics and resolution. Modern tools offer many pro-active features that allow your support teams to resolve issues before they affect availability (and therefore your SLA’s). Selecting the right tool for your organisation is again essential to its success. There are many tools out there that offer the earth and fail to deliver, the problem is once you’ve implemented it they’re very difficult to replace. Zero 7 has experience dealing with many management tools, from basic management system analysis tools to cross platform management tools. Security & Backups Whether you want to simply advice on anti-virus or to link a remote office via VPN we can help. We have experience implementing firewall solutions from several manufacturers including Nokia and Cisco but the same principles apply for smaller office solutions using well known brands such as Linksys, D-Link, Netgear, etc… It is vitally important for your security and that of any data you hold (such as your payroll or customers data) that you take all reasonable steps to ensure the data is protected. Again we can help you select the appropriate solutions to ensure you’re as protected as much as possible. Security also means ensuring your data is secure, i.e. you have a reasonable backup strategy whether that includes offsite storage or simple overnight backup we can help. Technical Architecture Reviews Zero 7 Solutions has experience in many areas of IT and can assist in reviewing your entire Architecture to ensure you are getting the best use out of your assets. This will take into account your strategy and business drivers and will offer advice on how to get the best out of what you have available.     home | services | about us | e-mail Copyright 2008 - Zero 7 Solutions Limited

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